FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is clear, fair, and transparent. We provide upfront estimates before any work begins, so there are no surprises. For larger projects, we offer bundled pricing, and we also provide discounts for repeat customers, seniors, and small businesses that need ongoing support.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand the issue or project. Then we diagnose the problem, explain the solution in simple terms, and provide a clear estimate. Once approved, we complete the work efficiently and test everything with you to ensure it’s working perfectly. We also follow up afterward to make sure everything stays running smoothly.
- What education and/or training do you have that relates to your work?
Our team has hands‑on training in IT support, networking, cybersecurity fundamentals, Windows systems, and Linux administration. NetOptima Inc. holds industry certifications such as CompTIA Tech+, A+, Network+, Security+, and CCNA to continue strengthening our expertise.