FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The cost of cleaning is based on a number of factors. The primary factors are the size and condition of your home and the frequency of service. At MaidPro, we listen to what you want to be done in your home and we create a personalized quote that will fit your budget.
- What is your typical process for working with a new customer?
The first thing we do is to offer a free estimate to the customer, after this is approved we confirm with the customer the schedule and how is gonna be the way to get into the house or the office. The first time cleaning the Pro and the Manager visit the customer during the arrival window to confirm all the information about the area and rooms to clean to let clear the expectation, policies and procedures.
- What education and/or training do you have that relates to your work?
Every cleaning PRO attends MaidPro University before they ever step foot into your home. MaidPro University trains our PROs on how to deliver a thorough and spotless MaidPro clean. After graduating from the program, each new trainee works with a seasoned trainer until they have mastered the MaidPro clean. Only after a formal review with their trainer and management will we bestow them with the title of PRO.