FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$99 service call: If there is a repair, then that gets rolled into the repair bid. If the cost of repairs exceeds the cost of replacement, I will let you know immediately. There is no use in putting money into an appliance that is beyond repair.
- What is your typical process for working with a new customer?
Be as prompt as possible, smile, shake hands, and introduce myself. Say hi to all the kids and pets to make them feel comfortable. I then have the customer explain their issue, and once the initial paperwork is done, get to work. I won't quit until I have a probable cause of failure. Once that is determined, I will look up the parts/ materials and give you a quote. If I have the parts on my truck, we can affect repairs immediately. If not, I will order them, and we will finish when they arrive.
- What education and/or training do you have that relates to your work?
Like I stated in an earlier question, I am from the old school of hard knocks. I learned a lot in the Navy about troubleshooting and how to handle pressure but when I became a homeowner I really learned. Appliance repairs are my staple now and I must confess that Google is one of my greatest assets, lol.