FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Affordable, honest repairs—no upsells, no pressure. We fix, not replace unless needed—guaranteed quality!
- What is your typical process for working with a new customer?
1. Initial Contact: We start by listening to your concerns—whether it's no cooling, high energy bills, or maintenance needs. 2. On-Site Assessment: A skilled technician arrives promptly to inspect the system. We perform a full diagnostic using our knowledge and experience to identify the root cause. 3. Clear Explanation & Honest Options: We explain what we found in simple terms and offer honest repair options—only recommending replacement if absolutely necessary. 4. Upfront Pricing: Transparent, competitive pricing with no pressure or upselling. You’ll know the cost before any work is done. 5. Professional Repair or Service: We complete the repair efficiently using quality parts. Every job is backed by our workmanship guarantee. 6. Follow-Up & Support: We make sure you're satisfied and the system is running properly. We’re here for ongoing support and future maintenance.
- What education and/or training do you have that relates to your work?
At Bluewave, our team brings decades of combined experience in the HVAC field. Our lead technicians began their certified HVAC and refrigeration training in Glendora back in 1996, building a strong foundation in installation, diagnostics, repair, and project management. We’re fully trained, highly knowledgeable, and committed to delivering expert solutions—not just quick fixes. From routine maintenance to complex system issues, we focus on honest work, long-term comfort, and energy efficiency for every customer.