ufuria
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Introduction: Experience ufuria: a place of happiness, assurance and well-being for your pets.
We provide dog boarding, dog daycare, grooming, training, fitness and behavior modification programs, as well as all natural pet food or treats at our state-of-the-art 9,000 sq.ft. facility located in Rancho Cucamonga. We also provide pet sitting, dog walking, training, fitness and behavior modification programs in your own home.
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Jamie S.
May 15, 2013
The owners of Ufuria are a TOTAL JOKE! I had a bad experience with the grooming of my dog. Where they quoted one price then charged another, took less than an hour with my dog and didn't even complete all the service like clipping the nails and trimming the hair between the pads of her feet. On top of that they didn't even tell me that they didn't do this. I left and noticed the nails and hair weren't clipped and went back and the lady working the register said the groomer had already left. So I guess it's a wham bam type service. No appt was made to come back and have the nails clipped. I explained how disappointed I was in their service and asked to have the owner call me and she said she would have him call me. I waited and waited and didn't hear back, so I emailed Ufuria describing how I felt and what had happened. The man claiming to be the owner emailed back and said that I could get a refund. I then went in to initially speak with the owner rather than be so informal with an email. And I was told that I couldn't speak with him that he was busy. I got the refund, then upon walking out of the store I saw the owner going outside so I spoke with him and explained how I felt and why. That they quoted one price then charged another and didn't even do all the services and didn't even tell me this. And that nobody had booked me an appt to come back and that the groomer wasn't there when I dropped my dog off and when I returned to pick my dog up an hour later that the groomer was already gone. And that he was suppose to have called me. He said that his employees said that my dog couldn't sit or lay down for long periods of time, I told him that info is incorrect and that it's weird she does with the vet and with other groomers and does at home. He apologized for all of the misunderstandings and asked if I got my refund and he said that he understood everything and that he would like it if I could give them another try in the future.
Then I called for an hour straight trying to get some information and nobody ever picks up the phone at this establishment. The woman owner calls and takes an immediate attitude with me and asks why I am calling because they don't want my business. I explained to her that I spoke with the male owner and that's not what him and I discussed outside of the business that day. She said well that's how it is and if you want to hear if from him I will put him on. He gets on the phone and says that he doesn't remember telling me that he wanted me to try them again and that they don't want my business. I told them that as owners of a business that they are a bunch of crazy nuts and hung up.
I have never had someone treat me like this. I wasn't even calling to have grooming done, it was a question about something else.
I will not EVER enter this establishment at all EVER! Not to buy anything after being treated like this.
To all my Facebook people please don't use this business. I will be letting the merchants that use this business to sell their products know what type of people run this business.
ufuria's reply
We groomed your elderly husky, who had obviously not been groomed for some time, for $75. Because we are passionate about pets, we are committed to always keeping their health and comfort in mind. Due to the amount of work involved in grooming your elderly husky, we opted to schedule another appointment to complete the groom because she could not stand for very long and we did not want to subject her to any more discomfort than she already has. You did not show up for the groom; and, instead, began to harass us with lies and accusations and name-calling. Therefore, we chose to refund you the entire amount of your groom and politely asked that you seek pet care services elsewhere.
We did not take your incessant calls for a reason. We choose not to engage with people like you. We again ask that you please seek services elsewhere (and do encourage you to take your dog for more frequent grooming).
PLEASE keep to your public announcements that you will not enter our establishment ever again.
Like · Reply · 9 hours ago · Edited
Judy F.
Apr 18, 2014
I have been going to Ufuria for play care, grooming, and boarding. I have had only positive experiences. My dog LOVES going there even to be groomed. Soo, Irwin and the entire staff have always been professional and caring. I am amazed how they remember not only all the dogs names that walk in the door; but even the owners. I went on a recent vacation and only went because I knew I could trust the staff at Ufuria to treat my Bella like a family member. They even posted her on Facebook and answered my Emails to keep me updated on her status so I could relax and enjoy my trip. Soo would never turn away any reasonable client; she cares too much about the pets that enter her doors.