FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard pricing system is hourly - unless we're charging for specific add-ons such as laundry service (fluff and fold), which is typically calculated by the pound or upgrades (refrigerators, stoves, interior windows, heavy traffic areas, etc). I've found that, by charging by the hour, the customer gains a great benefit as we generally work in pairs or teams of three or more. We get a lot done in a short period of time. Our service doesn't break the bank and allows our customers to benefit from our services time and time again.
- What is your typical process for working with a new customer?
With a bachelors in Marketing and having earned my MBA, I'm a fan of great customer service. I've spent my entire career in Sales and Marketing - specifically in the aerospace industry - before deciding to own my own company. As such, my focus is the "warm and fuzzy feeling" that follows each encounter. My typical process for working with a new customer is finding out what the customer wants, what they value. Value isn't determined by price alone, but by the expectations of the customer being met. I like to focus on the details so both parties are pleased with the experience.
- What education and/or training do you have that relates to your work?
Years and years of customer service. With most of my career being in retail management and/or key account management, I understand the notion of loyalty through providing great quality and superior customer service. Our team will always strive to meet and/or exceed expectations.