FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide personalized quotes based on your home’s size, layout, and specific needs rather than hourly rates. Our signature Bay Mint Reset deep clean is required for first-time customers to ensure a spotless foundation, followed by optional Mint Club Membership maintenance visits at preferred rates. All quotes are transparent—no hidden fees or surprise charges.
- What is your typical process for working with a new customer?
We start by learning about your home and priorities—whether it’s a one-time refresh or recurring care. From there, we provide a personalized quote and recommend starting with a Bay Mint Reset deep clean. Once your space is restored to our standard of clean, we can maintain it with recurring visits that fit your schedule and lifestyle.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential cleaning standards, eco-friendly product use, and home surface care. We’re also licensed, bonded, and insured for your peace of mind. Beyond technique, we’re trained in detail-oriented service—ensuring every visit feels like a breath of fresh air.