FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the scope, complexity, and goals of each project. Before starting, we provide a clear proposal outlining the work, timeline, deliverables, and total cost. We do not add hidden fees. Any optional third-party expenses, such as hosting, premium software, advertising budgets, or paid plugins, are discussed and approved in advance. For clients who need several services—such as website development, SEO, branding, and digital marketing—we can offer bundled project pricing or an ongoing monthly support plan.
- What is your typical process for working with a new customer?
We begin with a short consultation to understand your business, goals, target audience, current challenges, and priorities. Next, we review your existing website, marketing, or business processes and prepare a clear proposal with recommended solutions, deliverables, pricing, and timeline. After approval, we create a project plan and begin the work. Clients receive regular progress updates, opportunities to review the work, and clear communication throughout the project. After completion, we provide the final materials, recommendations, and continued support when needed.
- What education and/or training do you have that relates to your work?
StartLab is led by an entrepreneur with more than 20 years of experience building, managing, developing, and selling businesses. Our background includes engineering and technology education, a master’s degree in engineering and technology, professional training in technology commercialization, business development, project management, and coaching. Our team also has practical experience in website development, SEO, digital marketing, branding, business strategy, automation, and helping startups and small businesses build stronger systems for growth.