- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 10% discounts for veterans and seniors 65 and above.
- What is your typical process for working with a new customer?
1) Initial phone consultation. Get in touch with us to share your vision for your dream floors. We will go over the general scope of your project and details that are important to you. We will talk about timeline and budget. If we are a good fit, we will schedule an in person visit to get a better sense of the details. 2) At-home consultation. During this step we’ll talk more in-depth on what your vision is. This helps us to have a better understanding of your project. 3) Signing the contract. Once the project is finalized we will prepare and sign an electronic contract. 4) Protecting your come. Before we start any work we ensure that all dust, dirt, and debris are kept to a minimum levels. 5) Installation phase. Our flooring experts will do the installation. 6) Post-Job walkthrough. This is the moment you’ve been eating for! We invite you for a final walkthrough to present your completed project. 7) Love your new floors. Invite your new friends, show off and enjoy it !
- What education and/or training do you have that relates to your work?
15 years of experience.