FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I will talk to customer to understand what the issue is and then give a estimate of how long to fix the issue and pricing for doing the work. There is a fee after 30 mins driving of $50. Call out fee is also $50.
- What is your typical process for working with a new customer?
Get a full understanding of issue or issues and then tell them what I can do to fix the issue and a time of how long to fix it. I give all info to clients about what is needed and what I can do to resolve said issue as well.
- What education and/or training do you have that relates to your work?
I have been working as a Systems Administrator for the last 6 years and have been in Tech for over 15 years working for larger corporate companies and smaller companies where I fixed issues from computers not working to networking and any other issues that came up. I have an excellent understanding of computer issues and how to fix them and keep them from happening again. I have excellent customer service and will do my best to take care of your problems.