If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With over 16 years of hands-on IT experience, I'm the trusted technology partner that home users and small businesses rely on to keep their systems running at peak performance.
From sluggish computers and stubborn viruses to network headaches and hardware upgrades, I diagnose and resolve tech problems quickly — with clear communication and no confusing jargon. My proven track record speaks for itself: real solutions, real results.
🏠 Home Users
Whether your PC is crawling, crashing, or just acting up, I'll get it back in shape fast so you can get back to what matters.
💼 Small Businesses
Your business can't afford downtime. I offer dedicated business IT support at a transparent rate of $150/hr, covering everything from network setup and security to ongoing maintenance and troubleshooting. You get professional-grade support without the enterprise price tag.
🔒 Full-Scale Security Solutions — Powered by Partnership
I'm proud to partner with Dragon Scale Cybersecurity to bring enterprise-grade security to small and medium-sized businesses and home users alike. Together, we offer:
• 24/7 MSP Security Monitoring — your systems protected around the clock
• 24/7 Help Desk Support — real help available whenever your business needs it
• Managed IT & Managed Cybersecurity — full-scale solutions tailored to your size and budget
• vCISO & Security Advisory Services — expert guidance without the full-time cost
Whether you're a growing business that needs a complete security strategy or a home user who wants peace of mind, we have a solution that fits.
Ready to stop stressing about your tech? Reach out today — let's get your systems working the way they should.
Overview
Current Top Pro
Hired 517 times
110 similar jobs done near you
Background checked
1 employee
3 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Services offered
Computer issue
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
248 reviews
5
96%
4
2%
3
0%
2
1%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
James W.
Jul 19, 2026
•
Hired on Thumbtack
Jon knew his stuff and was a pleasure to work with solving my computer issues. If I have issues in the future I'll reach out to him for help again
Details: PC • Desktop • Virus or malware • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Jim L.
2 weeks ago
•
Hired on Thumbtack
Jon was presented with a very difficult challenge regarding my GPU and a VR headset. He pushed through and persevered until my computer was fixed. Great personality, hard worker, and reliable. I recommend him to anyone that is having computer issues.
Details: PC • Desktop • System error or blue screen • At the pro’s location
Computer Repair
Teresa O.
Jun 20, 2026
•
Hired on Thumbtack
Jonathon promptly responded to my inquiry and was extremely informative. He found my laptop’s issue quickly, checked my laptop thoroughly, and evaluated my multi-monitor work area setup! Additionally, the value was excellent. With other IT firms, I have paid a lot more for lower quality work. In other words, paid more for less. and my computer is working better than new!
Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Erik N.
3 weeks ago
•
Hired on Thumbtack
He was able to help me solve my confounding PC issue relatively fast and gave me really good feedback and recommendations for how I can avoid running into the issue again.
Details: PC • Desktop • Computer not turning on • At the pro’s location
Computer Repair
Connie G.
Jun 17, 2026
•
Hired on Thumbtack
Jon fixed my PC issue, performed maintenence, and explained some functions I wasn't using. I would not hesitate calling him for any future need.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Credentials
Background Check
Jonathan Griffith
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I will talk to customer to understand what the issue is and then give a estimate of how long to fix the issue and pricing for doing the work. There is a fee after 30 mins driving of $50. Call out fee is also $50.
What is your typical process for working with a new customer?
Get a full understanding of issue or issues and then tell them what I can do to fix the issue and a time of how long to fix it. I give all info to clients about what is needed and what I can do to resolve said issue as well.
What education and/or training do you have that relates to your work?
I have been working as a Systems Administrator for the last 6 years and have been in Tech for over 15 years working for larger corporate companies and smaller companies where I fixed issues from computers not working to networking and any other issues that came up. I have an excellent understanding of computer issues and how to fix them and keep them from happening again. I have excellent customer service and will do my best to take care of your problems.
