FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do our best to give clear and concise pricing upfront. When quoting your project if there are any concerns that may add more time and materials we will do our best to give you notice. Most services are set prices based on going market rate. With a few questions we may be able to give you a quote without having to do a consultation. If your project is sizable, we would appreciate the opportunity to do a free in home or office consultation to get a grasp on what you are wanting to accomplish, make recommendations, set a budget, and to get a feel of how we can get your project completed. When dealing with retro-fit, and sometimes new installations, unforeseen issues will arise. In this event, we will notify you of what materials/labor are needed to circumvent the issue. We will provide you with a "Change Order" request form that will need to be authorized before proceeding with the project. This protects both you and us from unexpected charges at the end of the project. We take pride in our work, and firmly agree that our pricing reflects our workmanship. If you are not satisfied with our work, we don't get paid until you are satisfied.
- What is your typical process for working with a new customer?
When working with new clients, we prefer to do a "kick-off" call before submitting a formal quote. This allows all involved to introduce themselves, and to get important details about your project. If the project is small and can be handled in a couple hours, we likely can give you a quote over the phone without having to see the premises. If your project is more involved, we will setup a time to do a free consultation. This involves one of our team to come on-site and review your project, budget, and make recommendations on how to best complete your project. Next we will draw up a fair and honest quote, and provide you with a job scope or contract that outlines exactly what we will be completing on your project. This way, there is no confusion about what labor / parts are being used. You can refer to this scope at the end of the project before writing a check to ensure you are getting what you paid for. Once, we have come to an agreement on the quote and scope, we work with your schedule to complete the installation. We do our best to get you scheduled within the next day, but sometimes additional special order parts may be required. If this is the case, we will give you an ETA on when your parts will arrive and schedule a time around that date. The day of installation, we may need to move furniture or items near the work area. Others may need to be covered in plastic. We require floor coverings at all work areas, whether it be carpet, wood, or tile. We do our best to minimize dust and debris, but in construction it is unavoidable. But rest assured, the area will be cleaner when we leave, than what we found it. Finally after the installation, we will then provide in-depth training on operation of the system. We will review your scope or contract with you and confirm all work you agreed to has been completed. We will then issue a final invoice from this scope. Afterwards, we typically give new clients approximately 2 weeks to get familiar with system. If we haven't heard from you during this time, we will then give you a follow up call to answer any questions and if necessary, schedule a time to make any adjustments at no charge pending there haven't been any physical alterations to the system since our last on-site visit. Remote programming changes can be made free of charge within the first 30 days. This ensures you are getting the most out of your installation and it is tailored to your needs.
- What education and/or training do you have that relates to your work?
We are a licensed, bonded, and insured low voltage contractor, who has over the years completed hundreds of projects for clients just like yourself. We've handled every kind of project from simple TV installations, to large scale whole-home automation and networking systems. I personally have spent many years in this business, and related industries dating from 2006, and have been professionally performing A/V and low voltage work since 2012. Prior to that I spent my time in IT as a network engineer , where I would design and implement wired and wireless networks. Later I became a Project Manager overseeing large scale cabling and infrastructure jobs all around CA. These endeavors have helped prepare us for where we are today and we are exceedingly confident we can help you get your project completed on time and with your stamp of approval.