FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
After our free design consultation, we will provide you with an exact quote that includes everything. Demolition, disposal, and full preparation of the space. That includes making sure the structure is sound, all mold and mildew have been mitigated and everything is up to current code. Lastly, it includes all installation costs by our licensed, full-time, trained employees. All with a lifetime warranty on the product and the work. There are no hidden fees or charges.
- What is your typical process for working with a new customer?
Our first step is a phone, text, or email conversation to understand your needs and plans. We want to make sure that we are the right fit for your project. We will then schedule a free consultation with one of our design consultants. They will help you create a complete design and provide you with your quote in-home before we leave. We will help you choose color, style, fixtures, accessories, enclosure options, how many soap dishes you need, etc. We can even help you create more than one design at different price points so that you can make the right decision and Love Your Bath!
- What education and/or training do you have that relates to your work?
The Shugarman's have been in construction and remodeling for over 30 years. They understand the business and the issues that customers face. All of our employees are full time and they all go through a multi-stage training process. After an apprentice period under one of our top project leaders, they must pass a rigorous testing phase before they become a project lead themselves. Fully licensed, insured, and bonded.