FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We urge our clients to NOT get prices over the phone. Prices depend on access, current condition and other factors that can be only assessed in person.
- What is your typical process for working with a new customer?
We respect our customers, we understand that the customers help pay our bills and they deserve the respect in return! We put ourselves in the customer's shoes and it helps us understand better what the customer is looking for as well as the obstacles and limitations they may face during the project which helps the job run as smoothly as possible. We practice good communication to identify issues before they occur. Honesty and elimination of "surprises"- sometimes we are losing jobs to a lower bid that will "grow during the job.." and it's totally okay! "When we start a job, We know how it will end"
- What education and/or training do you have that relates to your work?
As a previous realtor and home investor, we understand the value we add to the house with every project. Understanding where to invest to add the best value (not the swimming pool...) and where it's not necessary to invest. Having over 20 years experience in design, entrepreneurship, and ownership of real estate helps us to establish forward-looking attitude which projects trends up to 5-10 years.