FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and type of furniture, the severity of stains or odors, and travel distance. We offer transparent, upfront quotes with no hidden fees. We provide discounts for multiple pieces or repeat customers and may offer seasonal promotions. Contact us for a personalized estimate based on your specific project.
- What is your typical process for working with a new customer?
My process begins with a consultation to understand the customer needs, such as type of furniture, stains, and any odors. I then schedule a visit, asses the upholstery in person, and provide a detailed quote. After agreeing on a plan, I perform the cleaning using professional-grade equipment, ensuring thorough stain removal and odor neutralization, followed by a final inspection to ensure satisfaction.
- What education and/or training do you have that relates to your work?
I have completed professional training in upholstery and carpet cleaning, including courses on stain removal, odor elimination, and fabric-specific care.