Pure Maintenance of California LLC

Thank you for the kind review, Diane. It’s been a pleasure working with you. I hope your tenants are enjoying their new home.

Dalal, I’m sorry to learn more of your dissatisfaction. I know the whole situation can be scary and frustrating. Unfortunately when under contract with the homeowner, we can only provide a renter with test results with the homeowners permission. I hope you’ll request those results from the homeowner. The second test, which was taken in the kitchen (“moldy area”), was paid for by our business, so I’m happy to disclose that it in-fact showed a lower mold count than the test taken outside that area. After beginning remediation, however, it became clear that the project would be far more extensive than initially planned from the free visual inspection. Having you remain outside the house until complete was only for your protection and health safety. In our line of work, we do not ever take sides and we never cover up mold concerns, even though we’re often caught in the middle of a strained tenant/landlord relationship. Taking sides provides zero advantage to us as a business. I assure you that any and all communication has been honest and genuine, even though it may have been misunderstood or misinterpreted. Expectations occasionally must change to ensure the health and safety of building occupants. Lastly, if a paid inspection had occurred, the technician would certainly have been more thorough with his note taking, but the inspection was provided by us for free as a courtesy to both you and and the homeowners, and in such cases we are not obligated to provide any written report or recommendations of any kind. The technician only provided the written overview as a courtesy. One word of advice for the future. Please do not call and threaten my or anyone else’s technicians without cause. If you have a problem with the business, please talk with the business owner. In most cases, I think you’ll find there is a simple misunderstanding.