FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward and based on the actual scope of work. I explain what I'm seeing, what your options are, and the cost before any work begins—no surprise add-ons and no pressure. Discounts may be available for repeat customers or multiple items during the same visit.
- What is your typical process for working with a new customer?
I start by asking a few quick questions (what the system is doing, when it started, and the equipment type). Then I schedule a visit, diagnose the issue, and explain what I find in plain language. You'll get clear options and pricing before anything is done. Once you approve, I complete the repair or schedule the installation and keep communication simple and consistent.
- What education and/or training do you have that relates to your work?
I'm a California C-20 licensed HVAC contractor and EPA Universal certified. I stay current through ongoing manufacturer training, updated certifications, and continuing education on modern equipment and code requirements. This ensures repairs and installations are done correctly, safely, and to professional standards—whether I'm troubleshooting a complex issue or installing newer systems.