FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am not the cheapest installer out there, but I'm not the most expensive either. I believe in giving people very good value for their money. A lot of that value is in the knowledge if a floor will fail or not if installed a certain way, etc. And doing the installation done the right way.
- What is your typical process for working with a new customer?
First, we talk on the phone to find out what the scope of work is and what you want to accomplish. If it's a small job that can be explained simply, and with pics, then we can schedule a time to do the work. if it's a bigger job, I schedule a free home consultation and give a bid at that time.
- What education and/or training do you have that relates to your work?
The biggest training I have had is on the job experience. Also, over the years, I have worked with many different installers, and when I see that they had a better or more professional way to do something, I incorporated that into my way of business. I'm always looking to improve in any way.