FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a family owned local business, we keep pricing straightforward and transparent. We explain what is included before scheduling, and we provide clear pricing based on the service you need and what we find on site. The final cost can vary depending on chimney height, roof access, the level of buildup, and whether repairs or parts are needed. If there are any add on recommendations, we review them with you first so there are no surprises.
- What is your typical process for working with a new customer?
We start by confirming your address and service area in the Bay Area, then we ask a few quick questions about your fireplace type, how often it is used, and any issues like smoke smell, leaks, or draft problems. We schedule a time window, arrive prepared, protect the work area, and perform the requested service. Afterward, we walk you through what we found, what we completed, and what we recommend next, then we provide your invoice and simple maintenance guidance.
- What education and/or training do you have that relates to your work?
Our team focuses on chimney and fireplace safety and best practices, including common inspection standards used in the industry such as Level 1, Level 2, and Level 3 style inspections when appropriate. We also stay current on manufacturer guidelines for chimney caps, liners, dampers, and fireplace components. If you need documentation of specific training or certifications for your project, we can provide what applies to the technician assigned to your job.