NoSpot Cleaning Services, LLC
About this pro
Anna T.Aug 12, 2018Verified
Completely different type of cleaning than their impressive 1st initial cleaning.Mar 5, 2017VerifiedNubia M.'s reply
Hello Maritza, Please accept our most sincere apologies for any inconveniences caused during your most recent cleaning service, Thank you for giving us the opportunity to serve you again. Per our conversation: We will send the team of your preference for future cleaning services, and as a compensation for any inconveniences caused, the most recent cleaning service and your next cleaning service will be free of charge. We will send one of our quality control supervisors, in order to ensure everything is cleaned properly. We will do our best to provide you the best cleaning service, as we want to make sure you are completely satisfied with our professional cleaning services! Sincerely, Joaquin Zaldana General Manager and Customer Service Specialist NoSpot Cleaning Services, LLC www.nospotcleaning.net Office: (925) 984-3662 Mobile: (415) 215-2824 At NoSpot, your 100% satisfaction is our #1 priority!
First, the positives: they arrived on time and did an acceptable job cleaning the floors (but didn't move furniture). Outside from those two items, I was disappointed with NoSpot cleaning and will not be using them again. They did a terrible job cleaning the bathrooms and dusting horizontal surfaces. They were inconsistent and missed areas (see photo of a shower handle). I had to re-clean my bathrooms after they left. Perhaps the worst is that they broke a picture frame an didn't tell us. These sorts of things happen; however, to not tell us they broke something is totally unacceptable. Between the cost and incredibly poor cleaning, I would stay far away from this company.Nov 23, 2016VerifiedNubia M.'s reply
Hello Jim, Thank you for taking the time to write this valuable feedback. Please accept my apologies for any inconveniences caused during the service we provided to you. Our company policy states that all employees should notify the office or the client of any damages that may have happened during the service, as we will be more than happy to reimburse you for any damages caused. Unfortunately, we do not move furniture during our services as our insurance does not allow our team members to move any heavy items when completing a cleaning service. If for any reason you are not completely satisfied with the service provided to you, we would love to hear from you directly, as we will be more than happy to re-send one of our cleaning teams, in order to re-clean the areas that were not cleaned properly, at no additional cost to you. We really try our best to make sure all of our clients are completely satisfied when using our cleaning services. Thank you for giving us the opportunity to serve you, and please keep us in mind for future cleaning services. Sincerely, Joaquin Zaldana General Manager and Customer Service Specialist NoSpot Cleaning Services, LLC www.nospotcleaning.net Office: (925) 984-3662 Mobile: (415) 305-6032 At NoSpot, your 100% satisfaction is our #1 priority!
I started off being so incredibly impressed with NoSpot cleaning. Now, I can't believe how inconsistent and unresponsive they are. There have been several times where they haven't showed up and I've sent them walls of messages with no response. I'll be taking my business somewhere elseAug 4, 2018Verified
It's 3:30, appointment was at 3 and no message or call indicating they would run late, no one has showed up.Mar 23, 2018VerifiedNubia M.'s reply
Hi Thompson, Thank you so much for your review. For all of our appointments, we always provide a 1-hour window in case there are any delays from the previous appointments and this includes estimate appointments as well. Our specialist was 15 minutes from arriving and our estimate appointments usually take about 5-10 minutes to complete. I apologize for the misunderstanding and I hope you will give us another opportunity to take care of your cleaning needs. Kind regards, Nubia Mata Owner NoSpot Cleaning Services, LLC www.nospotcleaning.net (925) 984-3662 At NoSpot, your 100% satisfaction is our #1 priority!
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