FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Genteel Plumbers offers upfront, flat-rate pricing before work begins so customers know what to expect. There is a $149 dispatch fee, which is applied toward the cost of the service. Pricing varies depending on the repair or project, and customers are provided with options after the plumbing system is evaluated. Genteel also offers senior discounts, coupons, and financing options for qualifying customers.
- What is your typical process for working with a new customer?
We start by learning about the customer’s plumbing issue and scheduling a convenient service appointment. Before arrival, customers receive a call letting them know their plumber is on the way, along with the plumber’s biography and photo. Once onsite, the plumber evaluates the issue, explains the available repair options, and provides upfront pricing before work begins. Our goal is to complete most jobs the same day while keeping the customer informed throughout the process.
- What education and/or training do you have that relates to your work?
Genteel Plumbers employs experienced career plumbers who are passionate about their trade. Our team has more than 30 years of combined plumbing experience, and Genteel requires plumbers to have at least four years of work experience. Our technicians are experienced with plumbing repairs, drain and sewer services, water heaters, leak detection, gas fitting, hydro jetting, backflow prevention, and other residential plumbing systems.