From Morgan M.
WATER’S FAULT Restoration
I recently had the unfortunate experience of dealing with water damage caused by my upstairs neighbor's burst pipe. It resulted in extensive damage to the ceiling in my bathroom and my beloved hardwood floors. Thankfully, I hired Waters Fault, and their exceptional service and professionalism made the entire process smooth and stress-free.
From the moment I contacted them, Mike, the project manager, demonstrated a high level of expertise and efficiency. He started by conducting a thorough assessment of the damage, meticulously documenting every detail and moisture-related concern. This comprehensive report played a crucial role in dealing with my insurance company, as it allowed them to fully comprehend the extent of the issue, paving the way for a smooth claims process.
Navigating through the complexities of a liability insurance claim was a daunting prospect for me, but Mike's support was nothing short of amazing. He patiently explained the entire process, guiding me through the necessary steps and setting clear expectations. Thanks to his expertise, I felt more confident and assured throughout the insurance negotiations.
After the initial assessment, Waters Fault swiftly began the process of drying out the affected areas. It took a total of seven days, during which dehumidifiers and fans were employed in a containment area to ensure complete drying. Mike's regular visits to monitor the progress and provide updates were reassuring and highlighted his commitment to excellent customer service.
However, the real challenge arose when it was time to deal with the insurance company concerning my hardwood floors. Having continuous flooring throughout my entire unit complicated matters, but Mike's patience and determination were unwavering. He diligently compiled a detailed quote for all damages and repairs, ensuring that the insurance adjuster fully understood the justified price point.
Throughout this process, I faced an unexpected relocation from San Francisco to Southern CA, but I entrusted Waters Fault to handle the repairs in my absence. Their workmanship and professionalism exceeded my expectations. The repairs were completed within a couple of weeks, and the end results were nothing short of impeccable.
Waters Fault's team, including Andre and Kate, were remarkable individuals who exhibited dedication and expertise in their respective roles. Communication was outstanding, with regular updates, pictures, and text messages to keep me informed and reassured.
In conclusion, I cannot recommend Waters Fault highly enough. Their exceptional service, attention to detail, and dedication to customer satisfaction make them stand out as a truly remarkable company. If you find yourself in the unfortunate situation of dealing with water damage or any related issues, do not hesitate to hire Waters Fault. I guarantee that you will be in safe and capable hands. Thank you, Waters Fault, for turning a challenging situation into a stress-free and satisfying experience.
