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About
OUR STORY
MCS Cleaning Services Inc, does all kind of cleanings Commercial and Residential, including Windows Cleaning started in August 1995. Since then, the company has been consistently and organically growing, working mostly on residential projects while retaining a reputation for service, quality and Satisfaction for the service rendered to our customers is our goal.
We started as minority one-man company, giving our clients much of a personal experience as possible. we are now grown and have a few teams of employees (we also have temporary and sub-contractors) but keeping the same philosophy since the beginning. Treating our customers and their home as our own home. Bringing everyday honesty, respect and professionalism.
Overview
Hired 25 times
Background checked
11 employees
31 years in business
Business hours
SunClosedMon7:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Customers rated this pro highly for work quality, value, and punctuality.
Great 4.7
55 reviews
5
93%
4
0%
3
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2
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1
7%
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Read reviews that mention:
Rosie P.
Jun 18, 2025
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Hired on Thumbtack
Mause went beyond my expectations to assure that I would be happy with the results of his window cleaning job. He was punctual, courteous and a pleasure to work with. Highly recommend his service for best value and satisfaction.
Details: Two-story building • Clean interior of windows • Clean window screens and tracks • Windows without grids • 6 - 10 windows
MCS Cleaning Services Inc's reply
Thanks for those words, we'll be ready for your next project here.
Window Cleaning
Jeni M.
Dec 11, 2024
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Hired on Thumbtack
Mause was so friendly and easy to work with. He did a fantastic job cleaning our windows, and I wouldn’t hesitate to hire his cleaning service again.
Details: Single-level building • Windows without grids • 11 - 15 windows
MCS Cleaning Services Inc's reply
Thank you very much, we'll be ready for your next project.
Window Cleaning
Dave O.
Nov 4, 2024
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Hired on Thumbtack
Mause did a great job cleaning the windows at our house. He uses two wands - one with soapy water, one with rinse water. We agreed on a price over the phone and he showed up the next morning right on time. Worked efficiently and had no difficulty doing the second story windows. He even did some sliding doors that I was going to do. Very happy I chose him.
Details: Two-story building • Windows without grids • Sliding glass doors • 21 - 25 windows
MCS Cleaning Services Inc's reply
Thanks you so very much for recommending us to others.
Window Cleaning
Stepan P.
Oct 20, 2024
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Hired on Thumbtack
Victor did a fantastic job cleaning the windows on a two-story victorian. He came on time, handled everything great, climbed darn high without issues, and the windows look amazing
Details: Single-level building • Clean interior of windows • Windows with grids • 1 - 5 windows
MCS Cleaning Services Inc's reply
thank you thank you
Window Cleaning
Sharmeen U.
Jul 31, 2024
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Hired on Thumbtack
Mause was wonderful to work with and did a thorough job cleaning our windows. He even offered to clean the inside free of charge. Would recommend MCS to anyone looking for a cleaning company :)
Details: Two-story building • Windows without grids • 6 - 10 windows
MCS Cleaning Services Inc's reply
Thank you Sharmeen, now you have MCS for your windows or any other cleaning needs.
Window Cleaning
Credentials
Background Check
Mauselio Ramirez Ramirez
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Customers can rest asure that our prices are the most expensive ones in the area for the quality we deliver, and in the end we might be giving some consideration, maybe doing windows molding with out charging, or screens, all will depend on the job size and or dificulty.
What is your typical process for working with a new customer?
We want to make our process as easy and simple as possible for our new customers. The first step is to tell us us exactly what needed to be done. We will listen carefully, asking questions where needed, so that we make sure we learn exactly what they are looking to get it done
Best Practices For a Smooth New Customer Onboarding Process
1. Personalize the Experience. Regarding new customer onboarding, one size doesn't fit all. Personalizing the experience is key to making them feel special. Gone are the days of generic welcome messages and cookie-cutter onboarding processes. Instead, we take the time to understand our customer's unique needs and preferences.
We strongly believe the onboarding process helps our business by: Making customers feel comfortable. As a customer, a good onboarding process helps me feel confident about purchase will be worth the dollar and also sets a positive tone for the future. Increasing customer retention.
The customer journey is the path taken by our target audience toward becoming loyal customers. So it’s really important to understand – both in terms of what each step entails and how we can improve each one to provide a maximally impressive and enjoyable experience.
A thorough customer onboarding process: Introduces our business processes; Reveals our new customers needs and our proposed strategy; Set expectations for contracts, payments, and communication; Aligns on work processes and quality of the service privided.
What education and/or training do you have that relates to your work?
As business owner I have complete a few training courses a long the years, in the cleaning industry an expert on how to strip and wax any tipe of floor,
And also customer service training, basics for the business.
