FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
General pricing is at $60 per hour, or as quoted for certain services such as data recovery
- What is your typical process for working with a new customer?
I will normally confirm with the customer the work to be done, and advise what steps, if any, the customer should take prior to the work. Once I confirm the work being done, a quote is provided and customers are provided contact information so they can schedule time for the work to be done and ask any questions they might have.
- What education and/or training do you have that relates to your work?
In addition to Military training in Electronics theory and system level training in numerous systems including computers, I have taken multiple courses while working in the computer industry for more than two decades, including courses in system level repair, multiple storage technologies, video technologies, and years of "on the job" training while working as a technical support engineer, Field Application Engineer for nearly a decade, and a Test and Validation System Engineer since 2007.