- What should the customer know about your pricing (e.g., discounts, fees)?
With experience we understand that every customer is different so we try to meet there individual needs Every job is unique in different areas: Every jobs price is determined by these variables: Edge profile, type of stone, back-splash, demo of old counter-tops, custom or prefabricated, total lineal or square foot of job. ..
- What is your typical process for working with a new customer?
The first step that happens is I meet the customer to talk about the details of the job. I take the details and the measurements I need to give them an estimate. Once we agree on estimate the process begins. If they have there slabs picked out I will pick them up and we schedule the job to be template for fabrication. Or customers can go to my website and choose granite marble or quartz slabs and some slabs we also have in prefabricated counter-tops. We also recommend customers use our designer tools to help in the decision process. Once the templates and slabs are at the shop all decisions have been made we start the fabrication. I usually give 7-10 days for fabrication from that point..and 1 day .
- What education and/or training do you have that relates to your work?
I have 17 years working in the stone industry all slab custom fabrication and prefab counter-tops. I have experience working with many different types of stone. Experience includes: business experience - accounting-customer service-purchasing-sales-estimating-website development-seo-marketing-advertising Cutting Slabs, Transportation of slabs, template , polishing, seams, edge fabrication, sink fabrication, island waterfall fabrication, installation, custom shower and window niches, custom stone sinks , shower walls, barbecue tops, vanities, tub decks, flagstone exterior floors, stacked stone interior and exterior, porcelain counter-tops, glass counter-tops, and much more!