FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many restoration companies give very high flat estimates without clearly explaining the breakdown. At Rapid Pro Restoration, we believe in fair and transparent pricing. For mold remediation, we typically charge hourly for cleaning and remediation work, depending on how affected or contaminated the area is. The more severe the infection, the more time and containment may be required. For water damage projects, equipment such as air movers, dehumidifiers, and HEPA air scrubbers are charged per day, since drying time varies depending on moisture levels and structural conditions. We explain everything clearly before starting — labor, equipment, and any material removal. No hidden fees. No surprise charges.
- What is your typical process for working with a new customer?
First, I listen and understand your concern. Every situation is different. Then I perform a detailed inspection. I use moisture meters and a FLIR thermal camera to detect hidden moisture behind walls, ceilings, and floors — even when there is no visible damage. If needed, we can make a very small inspection hole and use a small camera (borescope) to look inside the wall cavity. This helps us see what’s happening behind the drywall without opening large areas unnecessarily. We try to be minimally invasive but still thorough. If we suspect mold growth or if you’re concerned about indoor air quality, we usually recommend mold testing. We suggest at least two air samples — one outside (baseline sample) and one inside — so we can compare spore levels and see if they are elevated. Lab results are typically ready within 24 to 48 hours, depending on the turnaround time you choose. For water damage projects, our process includes: • Water extraction using professional equipment • Removing damaged materials if necessary • Performing a 2-foot flood cut when drywall is affected • Setting up air movers and dehumidifiers • Monitoring moisture levels daily • Bringing the relative humidity (RH) below 50% to ensure proper structural drying We don’t just dry the surface — we make sure the structure is fully dried to prevent future mold growth. After inspection and evaluation, I clearly explain what I found and provide a straightforward plan, timeline, and pricing before any work begins. If remediation is needed, we: • Set up proper containment • Use HEPA air scrubbers and negative air pressure • Safely remove contaminated materials • Clean and sanitize affected areas • Complete repairs if needed
- What education and/or training do you have that relates to your work?
I am IICRC certified and trained in professional mold remediation and water damage restoration. My training includes proper containment setup, negative air systems, HEPA filtration, moisture mapping, Mold testing,structural drying, and safe removal of contaminated materials following industry standards.