Mother Nature's Cleaning

4.8
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(219)
4.8
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219 reviews
5
84%
4
12%
3
2%
2
0%
1
1%
Customers rated this pro highly for value, punctuality, and responsiveness.
  • Diana T.

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    Thomas did a great job cleaning our couches and arm chair! He was a little early, which I appreciated (punctuality!), and worked efficiently to complete the job quickly. Overall, a great experience with this company. Tiff was also very responsive in helping to schedule this.

    Feb 24, 2018Verified
  • Leah G.

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    First appointment was rescheduled. Second appointment no one showed by 5:15, when I called I was told the driver would need another 15 minutes to find parking after I clearly sent directions on parking 2 weeks prior. Unacceptable.

      Jun 21, 2017Verified
      David and Andrea V.'s reply

      The first appointment was rescheduled at the customer's request. My technician was in the parking garage as instructed at 5:02 (minutes into the 1 hour arrival window) and was unloading his vehicle of all of the equipment. Client hung up on our dispatcher when she was trying to communicate with the technician at 5:15, and would not come to the phone when he tried to call her (standing in front of the door with all of the equipment.) I tried to call her and no one answered the phone. By 5:20 the technician was reloading his equipment to leave the job site as the client refused to admit us to the building. Our effort was genuine - we arrived on time and ready to work. It is not acceptable to simply refuse to speak to those who are there to provide a service.

    About this pro

    Mother Nature's Cleaning uses all natural detergents and offers transparent, up front pricing. No one will haggle with you about the price upon arrival at your home. We offer all natural products and conduct our business with the health of our customers, employees and the environment in mind. We use sustainable, green or recycled and recyclable products wherever we can, and try to minimize our footprint on the world. Working as a team to give the best customer service. We enjoy educating our customers about our products and processes - there is no better way to create trust than showing off our knowledge. We love to see the huge variety of area rugs come in - there is such an art to this industry. The best reward is positive feedback from our customers and of course, repeat business.

    Years in business

    9

    Times hired on Thumbtack

    474

    Number of employees

    6

    Background check

    Completed
    Show more

    Photos and Videos

    24 photos

      Q & A

      • What should the customer know about your pricing (e.g., discounts, fees)?
        Our pricing is all listed on our website. We charge per room for residential and per square foot for commercial with a minimum fee for service.
      • What is your typical process for working with a new customer?
        We try to make it as easy as possible for you to get your carpets cleaned, so there is very little you need to do in preparation for our visit. We request only that any fragile or valuable items are removed from the areas being cleaned. When We Arrive We: Perform a pre-inspection of each room or item to be cleaned and note stains, odors, particularly soiled areas or noticeable traffic patterns. Discuss with you our cleaning method and answer any questions you may have. Remove furniture from room to be cleaned (not including very large items, such as beds, pianos, china cabinets, entertainment armoires, etc.). Pre-spray with all natural detergents to ensure the most effective treatment and thorough cleaning. Agitate and clean the entire area to thoroughly deep clean carpet - feel free to watch if you please! Perform a final grooming (optional.) Return furniture to its original location if possible - some pieces are best left off of the carpet while it is drying. Once all rooms, area rugs and/or upholstery have been cleaned, we will conduct a final inspection with you to ensure that you are 100% satisfied with our service.
      • What education and/or training do you have that relates to your work?
        As Business owners and staff, we spend many hours studying the best equipment, green products and advanced methods that lead to the best possible result in our industry. Add to that many years of experience working the the field dealing with hundreds of different conditions and customer needs.

      Business hours

      Pacific Time Zone
      Sunday8:00 a.m. to 6:00 p.m.
      Monday8:00 a.m. to 6:00 p.m.
      Tuesday8:00 a.m. to 6:00 p.m.
      Wednesday8:00 a.m. to 6:00 p.m.
      Thursday8:00 a.m. to 6:00 p.m.
      Friday8:00 a.m. to 6:00 p.m.
      SaturdayClosed
      Coverage Area for Mother Nature's Cleaning is about 30+ miles of San Rafael, CA.