FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tri-Valley Steamer, we are an IICRC Certified Firm that follows industry-standard cleaning methods and procedures. Our minimum service charge is $195. We also offer a 10% discount for first-time customers so they can experience the quality and value of our services firsthand. We focus on delivering high-quality results using professional-grade equipment, high-quality cleaning products, and a thorough multi-step cleaning process designed to clean for both appearance and health. Our services are tailored for customers who value professionalism, attention to detail, proper cleaning methods, and long-lasting results rather than quick, low-quality cleaning.
- What is your typical process for working with a new customer?
Our process typically starts with a free estimate and inspection to understand the condition of the carpet, rug, upholstery, or floors. We then explain the recommended cleaning process and pricing. If the customer is happy with the plan, we proceed with professional cleaning using industry-approved methods and equipment designed to deliver safe, thorough, and long-lasting results.
- What education and/or training do you have that relates to your work?
We are an IICRC Certified Firm with decades of hands-on experience in carpet, rug, upholstery, tile, stone, and hardwood floor cleaning. Our team stays current with industry-approved cleaning methods, professional-grade equipment, ongoing training, and advancements in cleaning solutions to provide safe, effective, and professional results for both residential and commercial clients.