I wish I could do 4.5 stars... these movers were close to perfect with just a little room for improvement. Excellent customer services takes it to 5.
John and his team helped us move from Sunnyvale to San Francisco. We provided boxes and box packing materials and had some of our stuff boxed already. They packed the rest of the stuff, drove it up to SF, and brought the boxes into our new apartment. They also hauled away some items from our old apartment that we couldn't keep or donate.
~ the excellent ~
John and the team were prompt and friendly. They packed the items we needed help with quickly, and they treated our fragile items with care. They also lifted a couch over a fence because it didn't fit through the door - problem solving! And they were happy to pick up things from two stops: my old apartment and my roommate's old place. John was readily available through phone calls or texts and communicated well.
~ improvement ~
During the hauling process, our floor got scratched a bit. It was minor and no one noticed until the movers had left, so not sure how they would have handled it. Also, it would help if the movers label boxes they packed. A few unlabeled things ended up in the wrong room at our new place (not a big deal).
~ overall ~
Efficient moving service at a great price. I definitely recommend Mr J Moving.