FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that Enviro Steam Carpet offers competitive pricing with potential discounts for bulk orders or seasonal promotions. Additionally, there may be fees for specialized services or materials. It's best to inquire directly for specific pricing details and any ongoing offers.
- What is your typical process for working with a new customer?
The typical process for working with a new customer usually involves the following steps: Initial Consultation: Discuss the customer's needs, preferences, and any specific requirements. Site Assessment: Visit the location to evaluate the space and conditions, if necessary. Customized Quote: Provide a tailored estimate based on the assessment and customer requirements. Scheduling: Agree on a convenient time for the service. Service Delivery: Perform the carpet cleaning or installation as agreed. Follow-Up: Check in with the customer after the service to ensure satisfaction and address any concerns. This process may vary slightly depending on the specific services offered.
- What education and/or training do you have that relates to your work?
Certification Programs: Completion of courses provided by organizations like the Institute of Inspection, Cleaning and Restoration Certification (IICRC) focusing on carpet cleaning techniques and best practices. Hands-On Training: Apprenticeships or on-the-job training that provide practical experience with various cleaning methods and equipment. Health and Safety Training: Understanding safety protocols and the proper handling of cleaning chemicals. Customer Service Training: Skills related to effective communication and customer relations to enhance client interactions. These qualifications help ensure professionals are knowledgeable and skilled in providing high-quality carpet care services.