FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We've done our very best to make our rates affordable for our clientele and therefore price our services according to subject difficulty: Elementary-Middle school subjects are on the lower end of our price range and college level tutoring, AP subjects, and ACT / SAT prep are on the higher end of our price range. Our minimum bill time is a 1 hour tutoring session and for sessions that go longer than 1hr we bill in 5 minute increments. We bill customers weekly via emailed invoices and process payment using a credit card on file.
- What is your typical process for working with a new customer?
We start with a phone call with our new clients to get an understanding of their student's needs, academic background, and what is creating difficulty for a student in a particular subject area. From there we then discuss what a student's scheduling needs are so that way we can help to facilitate a long term tutoring relationship with one of the tutors on our team. It's always more helpful to work with the same tutor each time, so we try to make sure that schedules align from the start between tutors and students. Finally we ask parents what kind of personalities their student responds to best and what their student's learning style is like so that we can assign the tutors we think will fit their needs best. Once we’ve matched our students with the right tutor we mail our clients an iPad and Apple Pencil in order to equip their students with the tools necessary to facilitate a seamless and intuitive online learning experience.
- What education and/or training do you have that relates to your work?
Our tutors are unique individuals in whom we've found the combination of expert knowledge, excellent teaching ability, and the passion and patience to help others who are struggling. With over 50 capable online tutors on staff, we are an interesting bunch of young, highly accomplished individuals. Within our ranks we boast: Students graduating at the top 5% of their class, Valedictorians, Campus Leaders, Future Medical Professionals, Student Athletes, Entrepreneurs, Polyglots, and Artists. Utilizing methods we’ve been perfecting for years, we allow you to safely access your tutor from anywhere in the world using our company-provided equipment.