What education and/or training do you have that relates to your work?
I am constantly going to classes put on my the IICRC that cost up around $300 or more depending on the class to stay up to date with the changes and advancements going on in our industry.
What types of customers have you worked with?
Carpet cleaning for both commercial and residential, move-in and move-out, and maintenance cleanings. Pet stain and pet odor removal. Tile and grout cleaning and sealing. Grout color sealing. Upholstery cleaning. 24 hour Fire and Water damage repair. Carpet repairs and re-stretches. Stain removal and fiber protection.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the following questions: Are you licensed?
Are you insured?
Do you use a truck mount or portable? (only want to hire someone with a truck mount)
What is your guarantee?
What if my stains come back?
What is the pH of the detergeants you use? (need to be less than 10.5 to not void warranty)
Are you or have you been certified with the Institute of Inspection, Cleaning, and Restoration (IICRC)?
Will you be protecting my walls and other flooring you are not cleaning from your hoses?
Do you have any references I can check with?
How many years experience do you have?