FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, itemized estimates with zero hidden fees. We invest in premium materials to ensure quality rather than playing the 'cheapest bid' game. For your protection, we always outline a clear, written Scope of Work Agreement before any project begins.
- What is your typical process for working with a new customer?
1. Consultation: We discuss your goals, ideas, and project requirements. 2. Site Visit: We inspect the space and provide an accurate, itemized quote. 3. Agreement: We finalize the job scope, contract, and schedule. 4. Execution: We build with high standards and give you daily updates. 5. Walkthrough: We review the final results together to ensure you love it.
- What education and/or training do you have that relates to your work?
I am a fully licensed California General Building Contractor (Class B). Additionally, our team is factory-trained and certified in industry-leading waterproofing and tiling systems, including Schluter Systems. We strictly follow NTCA (National Tile Contractors Association) guidelines to ensure a highly durable, industry-standard installation.