FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Extory Inc Appliance Service, we offer competitive pricing with no hidden fees. Our service call fee is applied toward the total repair cost if you choose to proceed with the fix. We also offer discounts for seniors, military personnel, and repeat customers. Our goal is to provide high-quality repairs at a fair price.
- What is your typical process for working with a new customer?
1. Initial Contact: The customer reaches out with their appliance issue. 2. Diagnosis: We schedule an appointment at their convenience to inspect and diagnose the problem. 3. Estimate: We provide a clear, upfront estimate with no hidden fees. 4. Repair: If the customer approves, we proceed with the repair using high-quality parts. 5. Final Check & Warranty: We test the appliance, ensure it’s working perfectly, and provide a warranty.
- What education and/or training do you have that relates to your work?
Our technicians are factory-trained and certified to repair all major appliance brands, including Samsung, LG, Whirlpool, and more. We continuously update our training to stay ahead of the latest technology in appliances, ensuring we provide the best service possible.