We’re Shane and Craig Francis, a husband-and-husband team based in the North Bay. We often work together and bring a mix of technical know-how and creative craftsmanship to every project.
• Craig focuses on plumbing, well and spring systems, pumps, filtration, and irrigation.
• Shane specializes in tiling, stonework, and other artistic, detail-driven projects.
We take pride in being adaptable, friendly, and thorough. Whether it’s solving a tricky water system issue or creating a beautiful tile installation, we combine years of experience with a commitment to cost-effective, efficient work. If a project is new to us, we’re upfront about it — then we’ll research and figure out the best way to get it done.
We’re equipped with trucks, tools, and the right mix of muscle and skill to handle jobs big and small.
Overview
Hired 76 times
Background checked
2 employees
27 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
Services offered
Service type
Installation
Repair
Replacement
Type of window treatments
Shutters
Blinds
Shades
Drapery
Material of window treatments
Vinyl
Fabric
Wood or bamboo
Metal
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Very good 4.6
56 reviews
5
86%
4
3%
3
0%
2
2%
1
9%
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Read reviews that mention:
Leila C.
Jun 14, 2025
•
Hired on Thumbtack
I can not say enough good things about my experience with Shane and Craig. I hired them to help me move my belongings from a storage unit to my new place of residence. They went so above and beyond and were happy to help me with whatever I needed.
They were efficient but very careful with my belongings. They were kind, professional, and very responsive. They gave me all kinds of advice and help beyond just physically moving my belongings, but things I would have never thought to prepare for on my own. When we got to my new place, they were organized about how they unloaded my boxes, which helped me so much with unpacking later!
They even brought their truck to take a side trip to pick up and couch I found on Facebook Marketplace... which was not easy to remove, but they never gave up!
They really care about their clients, and I am so grateful to have hired them and would again in a heartbeat. I highly recommend these two for any job, they will not disappoint!
Thank you, Shane and Craig!!
Details: Studio • Movers + truck(s) • 31 - 50 miles • Load flat; no stairs or elevator • Unload flat; no stairs or elevator
Local Moving (under 50 miles)
Brandon O.
Feb 22, 2018
•
Hired on Thumbtack
Thank you for partnering with us for assembly, maintenance, and mounting projects. It was a pleasure to work with you both and IFTTT will be reaching out in the future.
Details: I need help with a variety of projects, approximately 2-5 hours of work • Repairs • Installation • Assembly • Deck or porch • Exterior walls • Shelving • Commercial • I'm ready to hire the right handyman based on price & fit
Handyman
Cristobal L.
Oct 30, 2019
•
Hired on Thumbtack
We hired them for our wedding. We needed someone to pickup all of our decor and leftover food/drinks and bring it back to our house. They did everything we asked, showed up on time, and even took the extra step of trying to "decorate" the house with the flowers. Thank you!!
Details: Just a few things • 11 - 20 miles • Load flat; no stairs or elevator • Unload flat; no stairs or elevator
Local Moving (under 50 miles)
Carol D.
Feb 25, 2020
•
Hired on Thumbtack
Shane & Craig are friendly and had already studied the task list I had sent. They did some of the easiest jobs and then visited a hardware store to pick up supplies. They put together multiple loung spots for the two cats and the dog. They fell in love with the pets and were very careful to keep them in the house!
They will be returning to finish the list when our schedules allow it. Talented and versatile; professional and friendly!
Details: 2 - 5 hours (A few different projects) • Installation • Assembly • Maintenance • Cleaning • Bathroom • Kitchen • Garage • Bedroom • Shelving • Lighting • Wall hangings • Furniture • Home
Handyman
Deborah L.
Aug 7, 2021
•
Hired on Thumbtack
Knowledgeable about fire hardening and my lighting issues; loved the fact that 2 pros worked together very efficiently; used the photos and measurements I sent in advance of their visit to stop at the hardware store on the way to my house so they arrived with all needed parts. Already planning to hire them again and so is my neighbor who had them come by and look at a similar project at her house. A very successful experience!
Details: 2 - 5 hours (A few different projects) • Repairs • Installation • Living room • Attic • Lighting • Electrical • Home
Handyman
Credentials
Background Check
Michael Francis
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We usually charge 40-50 per man per hour. We often have the two of us come together for gigs - we can get twice as much done (or more!) in the same amount of time.
What is your typical process for working with a new customer?
1) Write a response and loose bid based on the available info.
2) Discuss schedule and specifics if they respond.
3) Adjust bid, if necessary. Communicate with client.
4) Do research on the project and gather any required materials and/or tools.
5) Arrive at worksite on schedule.
6) Preform task as outlined. Communicate and unforeseen issues that may affect cost or schedule, then get client approval, before they impact our progress.
7) Finish the job to client satisfaction.
8) Invoice client and collect payment. We always like cash, but will accept PayPal, Venmo and Square (this includes Visa, MasterCard and Amex.
9) Be responsive to any followup or required maintenance needed, per client feedback, on the given project.
What education and/or training do you have that relates to your work?
I (Shane) have undergrad degrees in both Illustration Photography and Advertising Design, as well as a MFA in Studio Art with an emphasis on Art & Technology. I have had a successful 35 year career in the film industry. Highlights include helping artistically coordinate production for Tim Burton’s Nightmare Before Christmas, as well founding and running a successful boutique film production company specializing in video game commercial media.
