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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Restoration 1 of Rancho Cucamonga is available to provide Emergency Response Service 24 hours a day, 7 days a week 365 days a year. Our emergency services include water damage mitigation, fire and smoke damage, mold and biohazard remediation, board-up and tarping services, national catastrophe response and mitigations services. We understand our customers’ need for fast, reliable service in order to get back to everyday life.
Our team is made up of quality licensed personnel who take care of our customers like they are part of their own families. Our goal is to help our customers make informed decisions they are comfortable with. We do this by providing expert knowledge and top-notch customer service throughout every phase of the project.
We are a proud member of the Restoration 1 Franchise. Restoration 1 has more than 300 locations in the United States and Canada and has become the #1 choice in cleanup and restoration. This allows us to have a larger network of professionals, supplies and equipment to get the job done, full access to cutting-edge technology and provides us with resources to handle any job, no matter how large or complex. Our quick and efficient service helps prevent a bad situation from becoming worse; thus, helping to minimize any secondary damage. It also ensures that our team provides customers with superior quality service, while maintaining the industry’s highest standards.
Overview
Serves Upland, CA
Background checked
License verified
3 employees
18 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Check, Credit card, and Stripe.
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
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Read reviews that mention:
Diego R.
Nov 20, 2025
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From Google
Restoration 1 of Rancho Cucamonga was incredible! When we had waterdamage, their team responded quickly and professionally. They explained the entire process, worked efficiently, and made sure everything was completely restored. The crew was courteous, knowledgeable, and truly cared about getting our home back to normal. Highly recommend Restoration 1 for anyone dealing with water, fire, or mold issuesthey make a stressful situation so much easier!
Restoration 1 of Rancho Cucamonga's reply
Thank you so much for sharing your experience! We’re grateful you trusted Restoration 1 of Rancho Cucamonga with your water damage and flood cleanup needs. When a home takes on unexpected water, it can definitely feel overwhelming.
We’re so happy to hear that our crew’s professionalism, care, and expertise made the process easier during such a stressful moment. Helping homeowners navigate water damage restoration, flood damage mitigation, and mold prevention is exactly why we do what we do.
Thank you again for the kind words and for recommending us. If you ever need guidance, we’re here 24/7 to help.
Carlos O.
Nov 7, 2025
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From Google
I cant even begin to express my full gratitude for Vanessa and Kenny, but Ill try!The first thing I think of is trust. You can feel the genuine care for wanting to help, solve and explain clearly what is happening and what needs to happen.We are renting our home and called them to ask about a sticky situation we had with an unknown leak in our rental house. Not only did they drop what they were doing to answer my call, but Vanessa explained everything that should happen and in what order. Then, Kenny came over to our home (the landlord hadnt even called me back yet) to check out the situation for us and walked me through everything! He showed me where the floor and wall was wet, took pictures for me and offered to explain the situation to my landlord for me. Vanessa checked up on us multiple times to see how we were doing and how the leak was getting handled. Even though our hands are tied with what the next steps are since we dont own our home Vanessa and Kenny have been nothing but the best at communicating, support, experience, and professionalism! I would never go anywhere else to help with something so serious.
Restoration 1 of Rancho Cucamonga's reply
Carlos, thank you so much for this amazing review! We can’t tell you how much your words mean to us. You’ve always been such great friends, and we were more than happy to help however we could. We know how stressful these water damage situations can be, so we just wanted to make sure you felt supported and informed every step of the way. We’re so glad we could be there for you.
Laura J.
Oct 6, 2025
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From Google
Highly Recommend Restoration 1 of Rancho Cucamonga!We had a previous water leak in our master bathroom and initially hired another company to handle the repairs. Unfortunately, we later discovered that mold was still present.Thats when we contacted Restoration 1 of Rancho Cucamonga, and we couldn't be more impressed with their service. Kenny and Vanessa were incredibly responsivethey came out the same day to assess the situation. It was clear there was still mold growing, and they immediately put a plan in place.Dan arrived the very next day to begin the remediation process. He was a true professionalhardworking, thorough, and committed to making sure the mold was completely removed. He even stayed late each day to ensure the job was done right and that the mold wouldnt return.If you're dealing with a leak or mold issue, I wouldnt trust anyone else. Restoration 1 truly went above and beyond. Thank you again to the entire team!
Restoration 1 of Rancho Cucamonga's reply
Jeremy and Laura, thank you so much for your incredible review and for taking the time to share your experience. We’re so glad you reached out to Restoration 1 of Rancho Cucamonga and that our team could help make things right after such a stressful situation.
Kenny, Dan, and I truly appreciate your thoughtful comments. We take pride in providing fast, thorough, and trustworthy mold remediation and water damage restoration services, and it means a lot to know you felt cared for every step of the way.
Your feedback reminds us why we do what we do — helping families feel safe and confident in their homes again. Thank you for trusting us with your home and for recommending our team to others in the Chino, CA 91710 community.
Nicole C.
Oct 7, 2025
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From Google
I cant say enough good things about this restoration company! They came out right away when I had a water leak in my home and handled everything quickly and professionally. The team was knowledgeable, courteous and made sure I understood every step of the process. They worked efficiently to get the water cleaned up and prevent any further damage. What couldve been a stressful situation was made so much easier thanks to their fast response and great communication. Highly recommend them to anyone dealing with waterdamage!
Restoration 1 of Rancho Cucamonga's reply
Thank you so much for taking the time to share this amazing review! It truly means a lot to Kenny and me. We’re so glad our Restoration 1 of Rancho Cucamonga team was able to respond quickly and make the flood damage situation a little easier for you.
Our goal has always been to serve our community with honesty, care, and attention to detail — the same way we’d want to be treated in our own home. Knowing that our work helped bring you peace of mind means the world to us.
We’re so grateful for your trust and support, and it was a pleasure helping you with your water damage restoration in Upland, CA.
Eric H.
Oct 28, 2025
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From Google
Wanted to leave a great review for the team at Restoration 1 of Rancho Cucamonga. We had a slab leak in our 30 year old ADU a couple of weeks ago. Upon discovery of the problem, I reached out to friends in the industry before selecting a restoration company. I have heard horror stories from people that have had SP and SM work on their properties, so I knew I wanted to stay away from them. I was fortunately referred to Restoration 1, and it was certainly the right call. Vanessa, Kenny, Dan, and the rest of the team that worked on our problem were first rate, and great communicators through the entire process. I own and operate a service business as well, and we strive every day to deliver the experience I received from Restoration 1 of Rancho Cucamonga. While I hope to never need their services again, I know who I will recommend to others without hesitation, and who I will call should we need their services in the future.
Restoration 1 of Rancho Cucamonga's reply
Eric, thank you so much for this incredible review. It truly means the world to our team. From the very start, you were such a pleasure to work with - communicative, understanding, and proactive through every step of the process.
We know how stressful a slab leak can be, and we’re so glad we could help bring peace of mind and get your ADU back to normal.
Hearing such kind words from someone who also takes pride in running a service-based business makes this feedback even more special. We’re grateful for your trust and the opportunity to help you.
Credentials
License
License type: B - General Building Contractor
License state: CA
License verified on 12/2/2025
Background Check
Vanessa Van Holland
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Prices can vary based on the extent of the damage, the type of services needed (water extraction, mold remediation, fire damage restoration), and the size of the affected area. We offer complimentary assessments during our normal business hours to evaluate the full scope of work in order to provide the best plan of action.
What is your typical process for working with a new customer?
Our typical process for working with a new customer in emergency restoration involves several key steps:
Initial Contact: Customers can reach us via phone, email, or our website. We prioritize quick responses to ensure you feel supported during this stressful time.
Assessment: We schedule a prompt visit to assess the damage. Our team conducts a thorough evaluation to determine the extent of the issue and identify the necessary mitigation steps.
Scope of Work: After the assessment, we provide a transparent, verbal consultation outlining the scope of work, timelines, and costs. We ensure you understand every aspect of the process before moving forward.
Insurance Assistance: If applicable, we guide you through the insurance claims process, helping with documentation and direct billing to streamline the experience.
Mitigation Plan: Once approved, we develop a tailored mitigation plan that addresses your specific needs, whether it's water damage, fire damage, mold remediation or biohazard/trauma cleanup.
Execution: Our trained and licensed technicians carry out the mitigation work efficiently and professionally, using advanced equipment and techniques to prepare your property for the rebuild process.
Final Walkthrough: After completion, we conduct a final walkthrough with you to ensure everything meets your expectations and address any questions or concerns you may have.
Follow-Up: We follow up after the job is done to ensure your satisfaction and provide any additional support you might need.
Our goal is to provide a seamless and stress-free experience while delivering high-quality restoration services.
What education and/or training do you have that relates to your work?
Restoration 1 of Rancho Cucamonga is an IICRC Certified Firm, insured and bonded.
