Charles is very nice and professional:
1) On Friday I told him I was picking up my toilet on Saturday, asked him if he could install it on Sunday. And he did! Very much appreciated his super quick response! Especially knowing he is in the middle of a bigger job.
2) Though there were some unexpected issues (the existing floor flange and wall valve), he was trying and trying and then made it work, which showed his experience and commitment to get job done.
3) My Toto toilet and Brondell Swash installation job well done. He cleaned up the old glue and caulking, and put new nice caulking, which looks much better than the previous one.
4) His charge is very reasonable and with very good value.
I will sure call him in case I have other jobs.