FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing at MScleaning is competitive and transparent, with no hidden charges. Costs depend on the type and size of the cleaning project. For instance, upholstery cleaning may vary based on the type of fabric and its condition, whereas carpet cleaning depends on the carpet size and material. We provide a detailed quote after initial consultation and inspection. Our aim is to offer top-quality service at a fair price.
- What is your typical process for working with a new customer?
Our process for working with a new customer at MScleaning typically begins with understanding their specific needs through a consultation. We assess the type, size, and condition of the upholstery or carpet to be cleaned. We then provide a detailed service plan and quote. Once agreed upon, we schedule the cleaning at the most convenient time for the customer. We ensure to follow up post-service to address any queries and confirm customer satisfaction.
- What education and/or training do you have that relates to your work?
Our team at MScleaning has undergone extensive training in upholstery and carpet cleaning. This includes understanding the different types of materials, appropriate cleaning methods for each, and the use of eco-friendly cleaning agents. Additionally, we ensure constant learning and upskilling to stay updated with the latest cleaning technologies and techniques. Our education focuses on customer service and satisfaction, which is a cornerstone of our business.