Shiny Sparkles Cleaning

Erika, thank you for the feedback. I'm so sorry for the headache. We also noticed a sudden pattern involving that issue and the colleague in question has been removed from the team. We strive to provide high quality service and our performance there was unacceptable. Thank you for the alert. If you would like a free reclean to cover the areas we missed, give us a call back and I will work something out for you.

Thomas thank you for your feedback. while I am happy to hear the cleaner was open to your instruction in specifically how you wanted your floor cleaned, I am sorry to hear that our cleaner used commercial tile floor cleaning knowledge instead of the residential type. Please give me a call so we can learn more about where we went wrong. I look forward to takeing any available steps to get it right on the next visit. Thanks for choosing us!

El, thanks for your valuable feedback. I 100% apologize for the inconvenience and I totally understand how frustrating it is to have a missed appointment due to us overlooking our team. Sadly, we recently and suddenly lost a key team member and it took us a few days to compensate internally, at the time of your appointment. I am sorry we dropped the ball in how we handled that. The great news is, our team is now re-balanced and new protocols are in place to help prevent that from ever happening again. if you decide to give us another try, call me first and I will give you a coupon for your inconvenience. Thank you for considering us and I hope to hear from you again soon so we can make it right for you.