FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Photo and video qualification is free. Our on-site minimum is $295. For Door Repair, the service-call fee is waived when we are hired for a qualifying same-visit repair, so it is not added on top of the repair package. A separate installation or custom-measure visit is a standalone $295 service unless the written estimate specifically shows a credit. Materials, doors, hardware, paint or stain, specialty delivery, and disposal are separate unless the written scope says otherwise. We confirm any scope change before additional work.
- What is your typical process for working with a new customer?
Start by sending your ZIP code, 3–5 photos, and a short video showing the problem. We identify whether the door is interior or exterior, hollow-core or solid-core, slab or prehung, and which component is failing. We then recommend the appropriate flat-rate repair package or schedule a measure and diagnostic visit. Before work starts, we confirm the scope, materials, price, and appointment window. Any additional work requires approval.
- What education and/or training do you have that relates to your work?
Our field team has hands-on construction and renovation experience with door alignment, hinges, latches and strikes, locks and hardware, jamb and trim work, thresholds, weather sealing, slab fitting, and prehung installation. We follow the approved scope and the manufacturer requirements for the specific door and hardware being installed.