My Investigative Services, Inc.

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Introduction

Hello, my name is William and I have managed many cases and in many formats. We operate all the time to make sure the customer is satisfied with the final product. We offer surveillance, follow ups, and services include body cam. We do offer Spanish-speaking services. A case management is used to keep the client aware of the case status 24 hours a day. Communication is the most important in our business.

Overview

Hired 13 times

3 employees

10 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Stripe, Venmo, and Zelle.

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Exceptional 5.0

43 reviews

5

100%

4

0%

3

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2

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1

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Past Customer

Sep 11, 2019

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From Google

My Investigative Services, Inc.'s reply

Past Customer

Jun 12, 2020

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From Google

Professional.

My Investigative Services, Inc.'s reply

Thank you so much!

Past Customer

Jun 18, 2020

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From Google

Yesterday I worked with William Sera. I had to file a domestic violence restraining order which was a very stressful process. After the order was granted, it needed to be served. There is no one in my personal life that I could ask to do this for me.I talked to William on the phone at about 3:30 in the afternoon to let him know I had sent papers he requested that morning.By 8:00 pm, the same day, the person who needed to be restrained had been served.William understood the stress I was feeling and the importance of the serving part of the restraining order process and got it done.He was honest and friendly and provided excellent service at an extremely fair price.If you need someone to serve papers for you, while treating you with dignity and respect, please call William Sera.

My Investigative Services, Inc.'s reply

It was a well driven task that we were able to locate and serve the target. It was our pleasure 😊

Past Customer

Jun 18, 2020

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From Google

I am SO PLEASED I bypassed the other CA servers and chose William with My Investigative Service. If you are looking for prompt, professional service, you have come to the right place. Great communication, your not left wondering for days if your case is getting handled - this guy is johnny on the spot, job completed from beginning to end in under 12 hours. I sent two other jobs out to different states two days prior to this one and I'm still waiting to hear on those so trust me when I say this rare gem is a keeper!! I am adding him to my affiliate partner database and will absolutely call on him again. Thank you - pleasure working with you - greatly appreciate great professionals like you-!!

My Investigative Services, Inc.'s reply

Thank you for giving us the opportunity. I look forward to doing more business with you. You can always depend on us. Great partnership.

Past Customer

Sep 24, 2020

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From Google

I can not thank Mr. William Sera enough. He rescued me from a revolving door of repeat case filings and hiring agencies but getting no where. I live hours away from where services is taking place. That alone made things complicated. Intimidation was effective and 3 different agencies refused to complete service. The frustration, the fees and the uncertainty was overwhelming. Mr. Williams did not hesitate accepting my case and gave me a guarantee of service. And it was done smooth, quick and easy without any incident. Made my life instantly BETTER.... He also explained a lot of things that other server's did not. I didn't have go through all of this. Mr. Williams not only accomplished the job with excellence he performed some advocacy. Took the time to make sure I understood the process. What options I would have, what I was responsible for and what I'm not responsible for. Full inclusive service and highly recommended for his professionalism. Mr. Williams didn't just apply the phrase "client". I was taken back by how his sense of responsibility to me. Step by step communications keeping me informed as he continued to walk me through like baby steps. Before calling it a slam dunk he was diligent with all the paperwork. The day Mr. Williams accepted my case- 3 agencies had failed and my packets of documents had gone through 3 more potential server's. Mr. Williams actually retrieved my documents from a potential server who refused the job after he had my documents. That's a total of 7 different agencies I went through to complete this ONE service. But no one else ever reviewed my documents. In other words I could have gone through all of that and had still not successfully served if my documents weren't correct. SOMETHING TO THINK ABOUT WHEN THE NEED ARISES FOR THE TYPE OF SERVICES MR. WILLIAMS PROVIDES????? Service the courts accepts is TRUE services......

My Investigative Services, Inc.'s reply

Thank you Marina we know it has been a tough situation but we are here always to lend a hand and make sure that you do not have to look any further. Always here and teamwork! Wish you the best! Thank yiu for your posting we appreciate it.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
The prices are on the website for various types of services which are different in every case. As our firm does initial consultation then the prices are adjusted or we make a package deal accordingly. We always assist those in the process because it is case-by-case.
What is your typical process for working with a new customer?
Our process for each case is we place our case(s) in a Case Management Application (Serve Manager) and most of the work and communication is done via electronically, text messaging, Whats App, and any other means that fits the client.
What education and/or training do you have that relates to your work?
Our training comes from training from CALSPRO, NAPPS, and my prior law enforcement background in investigations. I read and write in Spanish.

My Investigative Services, Inc.

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