How much will your network support services cost?
Columbus, OH 43215
Network tech support services cost$134 - $516
National average fixed price
- Most common low price:$134
- Most common high price:$516
How much do tech support services cost?
By Thumbtack Staff
Last updated Mon, Oct 20
The national average cost of tech support services ranges from $134-$516. The cost of tech support depends on how long the repair or support takes, because many pros charge per hour. New computer parts, cables or software will also affect your costs. Other factors can include the complexity of the challenge you're facing, whether the tech support happens remotely or requires an onsite visit, any specialized support needs such as a particular product expertise and where you live.
| National average cost | $275 |
|---|---|
| Low-end average cost | $134 |
| High-end average cost | $516 |
If you're constantly running into tech troubles at home or in the office, professional technical support can be a real lifesaver. You may run a small business and need help getting your office computers connected on the same network. Or you may work as an independent contractor or freelance consultant and need top-notch tech support on demand. Perhaps you only use your computer a few times a week, but wish you had help troubleshooting problems or downloading new software. Whatever your computer literacy level and needs, there is a technology support specialist or technical support company for you which acts as a virtual help desk. Technology support service providers help consumers and businesses set up, maintain, troubleshoot and repair technology systems, including computers, networks that connect computers to each other and to the internet, and related software applications and other hardware including tablets, smartphones, servers, printers and more.
If you feel comfortable navigating computer systems, you can usually troubleshoot technology problems and find answers to tricky technology questions online pretty quickly. However, some tasks — such as computer repairs and component upgrades or diagnosing issues with home networks — benefit from the expertise of someone with specialized technology knowledge or training. Technology support service providers can also help you with things that require the time and expertise to remove viruses, malware and spyware from your computer, advise you on protecting yourself from future attacks and, if necessary, help you recover electronic data. Experts can also help you streamline your computer system to make it more efficient. From personalized computer tutoring to upgrading your office software to getting your printer to talk to your laptop, there is no tech problem too large or too small for IT support.
Here are the factors that affect professional tech support costs.
Service plans and support costs
For small businesses or wired households, many technology support providers offer monthly service plans or service packs. This can be a great investment to keep your computer network running smoothly and provide an ongoing relationship with a tech support team that knows your IT needs and can respond quickly to an emergency.
Compustar Technology Services offers plans for home and business users with pricing based on the number of site visits and support hours per year. Compustar Technology Services charges a flat setup fee of $90 for each computer that will be covered under the service plan, as well as a monthly or annual fee for regular maintenance, which includes a specified number of as-needed service hours for troubleshooting, repairs and consulting. Compustar Technology Services offers a discount for customers who pay the annual fee up front instead of monthly.
Here is an example of average service plan monthly costs per computer (after the one-time per computer setup fee) business owners can expect:
Laptop repair
Whether it's for career, school or play, many people have a laptop these days. Laptops hold everything from our work presentations to our huge photo albums. Making sure your laptop is bug-free and running smoothly is critical to your day-to-day life. You may want to upgrade an outdated laptop that's not running the new browsers properly, or add more storage to expand your downloaded song collection. Unlike clunky desktop computers and servers, it's easy to drop off a laptop for repair, and some technicians can come provide repair at your home or office. Laptop repair is often priced by the hour; pricing can vary greatly, depending on the company you are working with, the parts needed for the repair, any upgrades you desire and the complexity of the project.
Pixelated Tech charges a flat rate (quoted to you ahead of time) for repairs done in their shop, and hourly rate of $109.99 for laptop repair provided at your home or office. Here are some examples of laptop services that Pixelated Tech provides:
DC jack repair
Fan replacement
Hard drive replacement: solid state disk (SSD) upgrade, increased storage space
Hinge replacement
Keyboard replacement
Laptop tuneup: standard OS tuneup, remove dust, replace thermal compound
Memory upgrades
Motherboard replacement
Optical drive repair
Laptop screen repair
Data recovery
There are few things more stressful than having your computer crash as you finish the last page of your last college essay, spilling coffee on the laptop that has the only copies of your wedding photos, or losing important business files to a hard drive failure. Fortunately, tech support pros excel at data recovery.
The pros can often recover old text messages, unearth lost photos, retrieve trashed files, and restore data that you feared was lost forever. While most lost data can be saved, companies may charge a non-refundable fee for recovery efforts regardless of the outcome. Here are some examples of average data recovery costs tiered by difficulty from Pixelated Tech:
Travel fee
Independent tech service providers often charge an additional fee if they have to drive beyond a certain distance to your home or office to provide on-site services. For example, Hamlett Computer Services charges $15-$35 for travel, depending on the distance. Tech service providers may also charge you for tolls, bridge fees and traffic.
Experience
If you are hiring a pro to set up your office network system, do research to confirm they have the experience and know-how to do the job. Technology support requires a certain level of experience, of course, but the number of years a service provider has been in the tech support business may not always reflect their depth of expertise.
Tech support often attracts experts who leave corporate jobs to start their own independent companies. iEple LLC, for example, employs tech professionals who have previously worked for big companies and now prefer to offer one-on-one technology services to small businesses. Talk with your prospective tech support pro to learn about their background and training before hiring them on for a larger project. It's also important to read customer reviews and ask the pro for references.
Certification
Some providers (or the technicians they assign to certain clients) have certifications that are relevant to the services they provide, such as Microsoft Certified Solutions Expert (MCSE), HP Network Essentials, Computing Technology Industry Association (CompTIA), Cisco (for networking professionals) or Apple Certified Support Professional (ACSP) certifications. Information technology (IT) is an ever-changing field, so check a service provider's certifications, especially if you are looking for technology support for your small business. You may also want to look for companies that invest in continuing education to ensure their technicians' skills are up to date.
Specialty services
Some tech support providers specialize in a certain area, such as wireless networking, or have expertise in (or a preference for) a particular computer operating system such as Windows or Mac. Harry Stein of Stein Solutions focuses on the Windows operating system and specializes in helping customers with security issues, as well as those who want to make their computers run faster.
Compustar Technology Services and Tankoh LLC provide technology support, setup, maintenance and repair for home and business computer systems. With the proliferation of wireless networks and devices, many technology support providers can help with a range of related services, such as setting up, troubleshooting and reconfiguring wireless home networks. Pixelated Tech offer wireless networking services, for example.
Get a free estimate from a great Network Technician near you.
Location
Most technology support providers will come to your home or business to troubleshoot, repair or install a system. If you are going to purchase ongoing support services from a tech support professional for your small business, it's wise to select someone who can easily and quickly travel to your location if you need onsite service. If a network meltdown puts your business operations on hold, you need tech support that can help in a hurry. Many tech problems can be resolved with remote support as well.
Many tech support pros have storefronts or workspaces where you can drop off your devices for repair or maintenance. Hamlett Computer Services offers both on-site and drop-off repair and support services. Pixelated Tech offers remote technology support for $109.99, which is the same as their rate for on-location services. Pixelated Tech charges a one-hour minimum for remote support, with half-hour minimums after the first hour. Other providers charge a flat fee based on the specifics of a project or service. Location can also affect cost; tech support providers in areas with a lower cost of living and lower cost to do business usually charge lower rates than those in areas with a high cost of living.
Cost-saving strategies
Ask if a service provider offers student, senior or military discounts. Some providers also offer reduced hourly rates or package deals when you purchase a certain number of support hours in advance. Tony Welds of WeldsTech Solutions advises customers to make sure they won't be overcharged if a provider can't address the problem in a timely manner.
Thumbtack customer reviews of tech support services
"Professional and responsive, willing to travel and put the effort in to make customers happy. Spent years, countless weekends, hours, installing Network extenders, Bridges, you name it consistent Wi-Fi throughout my house which I'm sure is a challenge for many people. He came down on a Sunday, did a full analysis, gave me my options with pros and cons and estimated cost for each solution. The access points were professionally installed to walls per my request. Even post-install he noticed one area that needed to be tweet that I didn't even realize it was able to do that remotely. How great is that? I can tell you this. If I have any additional needs that could remotely be serviced by this company I would do it in a heartbeat. If any of my friends or family ever ask me for a resource in this area this will be the first person I'd recommend you call. If you want to live reference go ahead and ask for it and I'll provide my number so that you can contact me."
"Anto was easy to work with, responsive, professional, up front about everything and my computer is running great now after being basically a shiny silver paper weight for the last year. I totally recommend him. I was skeptical because I’ve never used this app before, but he’s legit, his works legit and I’d totally recommend him to anyone who has any computer problems. He’s the man"
"Same day service on two external hard drives. That was a pleasant surprise. The cost was substantial but the fast turnaround helps ease the pain of the expense. Both are now working correctly. 30-day guarantee included."
Pro tip:
Read client reviews and follow up with references to make sure you're choosing the right tech support specialist for your project. For more, check out our tips for smart hiring.
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