FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on industry-standard rates, using detailed estimates to ensure there are no surprises. We work with insurance carriers whenever possible to streamline claims and reduce out-of-pocket expenses for our clients. For non-insurance jobs, we provide clear, written estimates upfront and keep communication open through every step. Quality, honesty, and fairness guide every quote we deliver.
- What is your typical process for working with a new customer?
For emergencies, we respond fast: we pick up quickly, aim to arrive within 2 hours, document conditions (photos, moisture readings), and protect unaffected areas. We contain the work zone, perform controlled demo if needed, and keep you informed through scope, change orders, and completion. Our contracts require written change orders and provide a single point of accountability from start to finish.
- What education and/or training do you have that relates to your work?
Bravo is an IICRC-Certified Firm and maintains advanced training in water, fire, and microbial remediation; leadership also holds ACAC microbial remediation credentials. Our techs complete ongoing training in structural drying, safety, and documentation so work meets carrier and code expectations. This is part of why we’re trusted across Sonoma, Marin, and Napa counties.