FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free quotes and NO service call fees. We offer up-front pricing so there are no surprises - just honesty.
- What is your typical process for working with a new customer?
Book your free in home(or business!) quote and we will send a technician in a fully stocked truck to take a look at the situation and give you a free quote. If you like the way everything looks we will begin the work immediately, otherwise we charge you nothing for coming out. That sounds fair, doesn't it?
- How did you get started doing this type of work?
We started in the fall of 1998 with a computer, a very well used 1974 Chevy van, and the idea that we could provide better service than everyone else. Nicole ran the office and I worked in the field. Nicole and I knew that if we constantly looked at our business from our customer’s perspective we could offer you better service. You want a clean technician in a fully stocked van to get your plumbing fixed right, right now at a reasonable price. It’s what we all want when we seek the help of a service professional. So… we answer the phones 24/7, we wear booties to protect your home, 97% of our customers receive same day service, we quote the price up front so there are no surprises… and if you have a problem with the service we’ve performed? We send a technician out, no questions asked. Ongoing training and product research help us to provide you with the up-to-date solutions you want, with service that’s guaranteed. So call us with confidence. Earl’s Performance Plumbing has been the North Valley’s most trusted plumber or over 2 decades. With over 27 years in the business, you know you’re in good hands with Earl’s. If you ever have any questions about your plumbing system, need advice for a to remodel project, or just want to follow up on your recent service, give us a call. We’re here 24 hours a day, 7 days a week, ready to take your call.