FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Mold remediation projects vary greatly, and as such we don’t provide cookie cutter pricing. - Every project is assessed thoroughly and quoted accordingly based on the actual scope of your project. - We guarantee our estimates (based on the observed scope) for 30 days when dry or 2 weeks if active water intrusions exist. - During the course of remediation, additional required scope may be discovered. If more than 10% of the original quote, we’ll stop, estimate the additional cost, and obtain approval before proceeding. - We provide robust guarantees and warranties. Applicable warranties will be outlined in your estimate. - Due to increased costs over the past year, instead of raising our prices, we surcharge credit card and financing fees. These are removed when paid with a check/cash/zelle/wire transfer.
- What is your typical process for working with a new customer?
1. We’ll start by assessing the situation and understanding your goals and any limitations. 2. If testing is needed first, we’ll conduct that for you or can refer you to a third party for testing. 3. We’ll provide a remediation estimate. -as part of our protocol, we may need to involve other parties (plumbing, hvac, asbestos testing/abatement, etc). We’ll coordinate this for you to lighten your burden. 4. Once approved, we’ll solidify time on our schedule to complete the work. At the end of remediation, any areas that required substrate removal will be left cleaned and ready for your rebuild contractor of choice (we can subcontractor this for you as well for a fee). 5. After remediation and sanitization, we’ll conduct a post remediation evaluation using both surface and air sampling. If you’d like hire a third party PRV, we can accommodate access for this as well after our evaluation is complete.
- What education and/or training do you have that relates to your work?
MICRO Certified Mold Remediation Contractor (CMRC). All technicians must achieve this in their first 2 months. We also maintain numerous other certifications through IICRC and NORMI. Licensed and trained by Pure Maintenance. Bonded and insured.