- What should the customer know about your pricing (e.g., discounts, fees)?
We are competitive; but willing to work with all of our clients depending on their situation.
- What is your typical process for working with a new customer?
Start with a free estimate and explain the process. After client picks our company we go over the contracts and the timeline. Job is completed within timeline and inspected with customer before final walk is signed and accepted. Customer has option for maintenance plan and future discounts that are discussed at end of project. Finally we ask all customers for review of our work.
- What education and/or training do you have that relates to your work?
National wood flooring association training and refinishing.