FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and transparent. We charge based on how much space your items take up in our truck, with labor included for most jobs. Once we see what you need removed, we provide an upfront quote before any work begins — no hidden fees or surprises. If you text us photos, we can usually give you a fast estimate right away.
- What is your typical process for working with a new customer?
When you reach out, we start by asking for a few details about your project. Most customers text us photos so we can provide a quick estimate. Once you approve the price, we schedule a pickup at a time that works for you. Our team arrives on-time, walks the area with you, and confirms the final price before any work begins. Then we handle all the lifting, loading, and cleanup — you don’t have to move a thing. After the job is complete, we collect payment and responsibly donate, recycle, or dispose of your items.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience in junk removal, property cleanouts, and customer service. We’ve completed countless residential and commercial projects ranging from small single-item pickups to full estate and business cleanouts. We are fully trained in safe lifting, proper disposal, and responsible recycling practices. Our focus is on delivering reliable service, protecting your property, and ensuring every job is completed efficiently and professionally.