FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our residential pricing is published on our website, and it's short: - Management: flat 10% of collected rent, $200 monthly minimum - Leasing: 50% of one month, performance-split - Renewal: $0 standard renewal fee - Repair markup: $0 standard third-party markup No vacancy management fee, since the management fee is only charged on collected rent. Standard repairs are passed through at the contractor's actual charge. The leasing charge is split instead of paid entirely up front, so there's accountability beyond the day a lease is signed. Small commercial buildings have their own fee sheet (vestrarealty.com/property-management/commercial/). Specific agreement terms control and may vary by property, jurisdiction, or negotiated scope.
- What is your typical process for working with a new customer?
We start with the property, not a sales pitch. 1. Tell us about it: the address, current occupancy, your timing, and what you want from a manager. 2. Rental analysis: we look at condition, market position, timing, and whether VRG is the right manager for it. 3. Clear terms: our fee sheet is written down and explained before you sign the management agreement. 4. Setup: once the agreement is in place, we handle owner onboarding, property setup, rent-ready guidance, photography coordination, and launch strategy. 5. Leasing: advertising, showings (in person whenever practical), applications, screening, lease execution, deposits, and move-in coordination. When we can, we start marketing before move-out. 6. Ongoing management: rent collection, resident communication, maintenance coordination, inspections, and documented condition history. Statements, invoices, and documents live in the secure owner portal. We keep you informed, explain the decisions that matter, and bring you in when a decision materially changes the plan.
- What education and/or training do you have that relates to your work?
VRG combines brokerage, property management, renovation knowledge, investor experience, and practical residential operations under one roof. Across two decades and thousands of leases, we've handled the routine, the unusual, and the problems that only become obvious after you've seen them before.