FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Rocky Clean, we pride ourselves on offering transparent pricing. Our fixed prices mean no surprises — no stain fees, mileage fees, or tax fees. First-time customers enjoy discounted rates, and we occasionally run special promotions. Let us know your needs, and we’ll provide an accurate, fair quote.
- What is your typical process for working with a new customer?
Our process is simple and customer-focused: 1. Initial consultation — We discuss your cleaning needs and offer a detailed quote. 2. Scheduling — We find a convenient time that works for you. 3. Cleaning day — Our team arrives on time, performs the service efficiently, and ensures you’re satisfied with the results. 4. Follow-up — We follow up to ensure everything meets your expectations.
- What education and/or training do you have that relates to your work?
Our team has undergone specialized training in professional upholstery and carpet cleaning techniques. We stay updated on the latest industry practices and use only premium, eco-friendly products to deliver exceptional results while keeping your home safe for kids and pets.