- What should the customer know about your pricing (e.g., discounts, fees)?
We do have some base pricing, however, those prices vary depending on the work being performed. Refinishing prices start at $3.25/sq. ft., plus materials. Price includes 3 coats of high quality finish. Installation and finishing runs around $10.25 depending on the type of wood and difficulty of the installation. Sand & Finish. Prices start at $3.25 sq. ft. this includes 3 coats of high quality finish. Repair Prices start at $75.00/hr, or may be charged by board. Install Prefinished Flooring Prices start at $2.50 sq. ft. plus materials Install Laminate Prices start at $2.00 /sq. ft. plus materials LVT/Vinyl Prices start at $1.99 /sq. ft. Military Discount Available Do you sub-contract out the project? No! Creations Hardwoods is a quality, legitimate contractor. We hire employees, pay our taxes, carry the proper insurance and take good care of our guys. In return, the consumer knows exactly who is coming into their home and exactly who is responsible for the quality, warranty and all aspects of your project. No excuses and no passing the buck.
- What is your typical process for working with a new customer?
When working with a new customer, it is critical to understand their preferences, the type of work they want done, and the project environment. During the initial contact, we schedule an on-site estimate. During that visit, we can inspect the existing flooring, measure the area, and discuss options. We typically send the estimate to you by e-mail the same day, or first thing in the morning on the next business day. Once the estimate is accepted, a contract is signed and date set to begin project We will discuss ways we can make the duration of the project as convenient as possible and appreciate being invited guests in your home. We do require a 50% down payment on all work performed. The balance is due upon completion of the project. Together, we can select materials, color, etc. and as soon as the materials are available will begin the project. We are experienced in the trade and firmly believe in preparing a customer for the project, what to expect from he contractors, what to expect from the floor itself, and discuss if there is something we are not able to accomplish. We believe in reliability and promptness as well. During the project there are times when the customer will not be able to walk on their floor. During those times, we will establish the best way to complete the project while respecting your lifestyle. When the project is complete, you will be asked to sign a certificate of completion and payment is due at that time. We give you instructions on caring for your floor and make a point to answer any questions. In the event that the homeowner finds an issue with the floor, Creations Hardwoods does offer a 1 year warranty on workmanship. We will honor our agreement. I hope this explains the process a little bit. We look forward to meeting you!
- What education and/or training do you have that relates to your work?
I began working with my father's business as a teenager and continued working with my brothers until starting Creations Hardwoods. I learned my trade on the job, and family or not, I believe they are the best in the business. But more important than the skill of the trade, I learned the value of customer service. Creations Hardwoods strives to make your project as smooth and convenient as possible.